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| 12/08 We requested the services of Choice Loan Consulting to help us modify our mortgage through a third party vendor with a payment of $3000.
1/09 We finalized the paperwork with them.
1/8/09 Choice contacted my loan company Countrywide but were told the paperwork had a mismatch in signature. My name on my home loan is McClain my married name is Hodges. Choice did not contact Countrywide again until after I inquired requesting an update in April.
4/09 I left two messages for an update
4/8/09 Choice contacted Countrywide and were told again they had not provided the correct paperwork to them.
4/20/09 Choice sent Countrywide the correct paperwork.
5/09 I called and was accidently place into the managers phone Darryl Neff and I overheard him talking and he stated "you know the deal fudge the numbers." Obviously this was concerning to me. I hung up and tried to call back two more times but received his voice mail.
6/06/09 I contacted the agent we hired to begin the process. He stated he had just had a meeting with Choice to discuss all open accounts and he was told our account was closed. Our agent contacted Choice on our behalf and was told one of the partners would contact us for a refund. Lisa Parker (an assistant?) contacted us. Lisa sent the refund form.
6/08/09 I sent the refund form immediately to our agent and he sent forwarded to Choice. I confirmed with Choice they had the paperwork and that it would take a couple of weeks to process.
6/8/09 In the meantime I contacted Countrywide and they stated Choice had called three times that day to discuss what plan we would qualify for. Choice was told we didn't qualify for anything.
6/15/09 I have removed Choice from accessing my home loan records and they have not contacted Countrywide since.
7/1/09 I was contacted after three more phone calls to Choice and was told we did not qualify for a refund and that a partner would call to discuss.
There website clearly states if we don't qualify we will get our money back:
4. I am current on my mortgage, do I qualify?
Yes. Due to extenuating factors affecting you financially, you may be qualified. Banks do not require your being behind in payments. If we can’t obtain a modification for your loan, we’ll give you a full refund.
7. Explain your “No Loan Modification – No Fee Guarantee”.
The principals of our company believe that if you do not get a loan modification – no fee should be charged. It’s just that simple. |
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| Would like a full refund and this company shut down for Marketing lies, no ethics and bad business practices. |
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